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Terms and conditions of delivery
Enana Surfwear
Owned by Mango Graphiste
Last updated: October 19, 2024
At Enana Surfwear, we offer print-on-demand services through a logistics partner. This means that each product is printed specifically for you after the order, which may affect delivery times.
1. Production Time
Processing and production for print-on-demand items typically take 2 to 5 business days. This time is in addition to the shipping time, depending on your location.
2. Shipping Time by Destination
Shipping times vary depending on the final destination. Please refer to the table below for estimated delivery times based on information provided by our partner Printful.
| Destination | Estimated Shipping Time | Notes |
|---|---|---|
| Mainland France | 5 to 8 business days | Includes neighboring countries (Belgium, Switzerland) |
| European Union | 5 to 10 business days | Depending on countries and local postal services |
| United States | 3 to 6 business days | Include Hawaii |
| Canada | 5 to 10 business days | Depends on regions |
| Australia / New Zealand | 7 to 15 business days | Includes postal and customs delays |
| Asia (Japan, Korea, etc.) | 7 to 12 business days | Varies by region |
| Latin America | 10 to 20 business days | Customs delays may occur |
| Africa | 10 to 25 business days | Depending on countries and customs services |
| Other destinations | 10 to 25 business days | Varies depending on infrastructure |
3. Shipping Fees
Shipping fees are calculated based on the destination and weight of the order. They will be displayed at checkout before confirming your purchase.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a link to track your package. Tracking information may take up to 48 hours to update.
5. Delays and Exceptions
Please note that the above delivery times are estimates. Delays may occur due to factors beyond our control, such as customs delays, postal service disruptions, or extreme weather conditions. Enana Surfwear cannot be held responsible for delays caused by unforeseen circumstances. If your order is significantly delayed, please contact us at [support email] so we can assist you.
6. International Shipping Policy
We ship internationally to most countries. However, local restrictions may apply depending on the regulations of certain countries. Enana Surfwear reserves the right to refuse an order if shipping to a destination is not possible.
7. Contact
For any questions regarding the delivery of your order, please contact us at:
support@enanasurfwear.com
BP 330742 - 98711 Paea, Tahiti, French Polynesia